Refund policy

At Hattan Store, we are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully.

Eligibility for Returns

• Items must be returned within 14 days of the delivery date.
• Products must be unopened, unused, and in their original packaging to be eligible for a return.
• Opened or used card games are not eligible for return due to the nature of the product, unless the item is defective or damaged upon arrival.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 48 hours of receiving your order with photos of the damage.
• We will offer a full replacement or refund at no additional cost.

Non-Returnable Items

• Opened card game sets
• Digital products or downloadable content
• Items purchased on sale or with a discount code (unless defective)

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days to your original payment method.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Original shipping fees are non-refundable.

How to Initiate a Return

• Contact us at our store email with your order number and reason for return.
• Our team will guide you through the return process.